The Support at Home Program Manual is a useful starting point when a team needs to find the guidance behind a service, funding or record-keeping decision. The Department publishes it for registered providers. The PDF checked for this article identifies itself as Version 4.4, September 2026, even though its web-link metadata still refers to an older version. Read the official publication page: https://www.health.gov.au/resources/publications/support-at-home-program-manual-a-guide-for-registered-providers.
Make the reference useful to your team
For an internal query, record the question, the relevant section and the version checked. Then identify the decision owner and what needs to change in your procedure. This creates a practical trail between a source and the way your team works.
For example, a team reviewing its onboarding checklist could keep the relevant guidance beside its own process and record any unresolved questions for review. That is more useful than keeping several unnamed PDFs in different folders.
The manual is general guidance. It should be read alongside the applicable legislation and current official updates; it is not a certificate that a provider or software product is compliant.
Official source and file
Official source: https://www.health.gov.au/resources/publications/support-at-home-program-manual-a-guide-for-registered-providers
Open the official PDF: https://www.health.gov.au/sites/default/files/2026-09/support-at-home-program-manual-a-guide-for-registered-providers_0.pdf
Source detail: September 2026. 4.4, verified on PDF cover.
Checked: 8 October 2026. Recheck the official page for later revisions.
How Genoveva could help
Genoveva could help by bringing official resource links and your team’s review notes into a more accessible workflow. Its planned care-management approach could connect guidance with the records and actions staff need to review. Confirm the functions available in your release before relying on them; responsibility for the final decision remains with the provider.