The My Aged Care Service and Support Portal helps providers manage service information, referrals and client service records. The Department’s resource collection includes different guides for administrator, team-leader and staff tasks. Official portal resources: https://www.health.gov.au/resources/collections/my-aged-care-service-and-support-portal-resources.
The linked Part 1 guide focuses on administrator functions. Its contents cover areas such as service delivery outlets, service items, staff accounts and reporting. Staff carrying out client or referral tasks should also use the relevant guide from the collection rather than assume administrator instructions apply to their role.
Be precise about the portal
The My Aged Care Service and Support Portal is distinct from Services Australia’s Aged Care Provider Portal used for aged-care claiming. Services Australia’s portal guidance: https://www.servicesaustralia.gov.au/aged-care-provider-portal?context=20 explains that separate service. Naming the portal in an internal procedure helps avoid sending a colleague to the wrong system. Use the official access instructions and organisation-authorised accounts for the task.
For a team handover, record the required action, the responsible role and the reference guide. Confirm completion in the official system; a note in another application is not proof that the government record was updated.
Official source and file
Official source: https://www.health.gov.au/resources/collections/my-aged-care-service-and-support-portal-resources
Open the official PDF: https://www.health.gov.au/sites/default/files/2026-07/my-aged-care-service-and-support-portal-user-guide-part-1-administrator-functions.pdf
Source detail: Administrator guide published 27 July 2026. Part 1 Administrator Functions; no numbered version displayed.
Checked: 8 October 2026. Recheck the official page for later revisions.
How Genoveva could help
Genoveva could help organise preparation notes and follow-up tasks around provider-controlled portal work. It could also make official guides easier to find. These possibilities do not imply that Genoveva replaces either portal, holds a user’s government credentials or currently submits government transactions.